Frequently Asked Questions
1. What are the check-in and check-out times?
Check-in is from 3 pm, and check-out is by 11 am. Late check-out may be available upon request, subject to availability and additional charges.
2. Is ID proof required for check-in?
Yes, a valid photo ID is required for all guests at check-in.
3. Is the hotel pet-friendly?
No.
4. Does the property have Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel and rooms.
5. Is parking available?
Yes, free on-site parking is available for all guests.
6. How do I cancel a booking?
If you booked through an online travel agency, please contact them directly. For direct bookings, please contact our reception team.
7. Are there any cancellation charges?
- Flexible: Cancel free of charge until 3 days before arrival. The total price will be charged if canceled less than 3 days before arrival.
- Monthly: Cancel free of charge until 5 days before arrival. The total price will be charged if canceled less than 5 days before arrival.
Early Bird: Non-refundable. Book at least 3 weeks in advance to receive a discount
8. How is the cancellation money refunded?
Our finance department will issue the refund once approved. Please allow up to 14 working days for the refund to appear in your account.
9. How do I check the status of my refund?
Once issued, a refund receipt will be sent to you. For any issues, please contact our finance department.
10. What amenities are included in the rooms?
Our rooms feature en-suite bathrooms, flat-screen TVs, tea and coffee making facilities, and free Wi-Fi. Many rooms offer views of our beautiful gardens or the Welsh countryside.
11. Does the hotel have accessible rooms?
No.
12. Is breakfast included in the room rate?
No.
13. Can the hotel cater for special events?
Yes, Northop Hall Country House Hotel is an ideal venue for weddings, business meetings, and other special events. We offer various event spaces and can cater to your specific needs.
14. How do I get to Northop Hall Country House Hotel?
Northop Hall Country House Hotel is located near Chester in North Wales. The hotel is easily accessible by car via the A55, with clear signposts from the A5119 exit towards Northop. The nearest train stations are Flint and Chester, both a short taxi ride away. For those traveling by air, Liverpool John Lennon Airport and Manchester Airport are within an hour’s drive. For precise navigation, use the address: Chester Road, Northop Hall, Flintshire, CH7 6HJ, Wales.
15. What attractions are near the hotel?
Nearby attractions include Chester City Centre (20 minutes away), Chester Zoo, Cheshire Oaks Designer Outlet, and Snowdonia National Park (less than an hour's drive).
16. Are early check-ins or late check-outs available?
Early check-in and late check-out may be available upon request, subject to availability and additional charges.
17. Do you offer any special packages or deals?
Yes, we offer various packages throughout the year. Please check our website or contact our reception for current offers.
18. How can I contact the hotel for general inquiries?
You can reach us at +44 333 444 4324 or email sales@northophallhotel.com.
19. How do I book a stay at Northop Hall Country House Hotel?
You can book directly through our website or contact our reception team at +44 333 444 4324.